After the adoption of the GDPR by the European Union to protect its citizen's personal data, we thought it would be a good idea to answer most questions directly on the subjects treated by the GDPR:
- Access to personal data
You can make a request to access your personal data by e-mail at . We'll then send you all the data we have that's linked to your profile (normally, linked to your e-mail address).
- How is my data used?
When you make a request on our website (for example, an information request or subscribing to our newsletter), we keep all the information received in a secured database. We sometimes use this information to send newsletters directly addressed to you, or simply as an archive to allow us to view our previous information requests. For those who are subscribed to our newsletter, we keep your information about when you read and when you click on links so that we can evaluate the performances of our newsletters. Finally, your e-mail address can, in some rare cases, sometimes be used to create a personnalized audience to send targeted ads on other platforms, like Facebook for example. It's important to know that Google Analytics is installed on our website, so when you visit our pages, Google is able to get some of your browsing information also.
- Ask to fix some errors
If you detect an error in the information we have, you can make a request for us to fix it by writing directly at .
- Limit how we process your data
If you would like to limit how we process your data, you can make a request to do so by writing at . Please take note that any request to limit its use might cause us to delete all your information in our database to simplify it on our side.
- Getting and reusing personal data
We only obtain the personal data that you send us directly by filling out our online forms. All the use we make of that data is specified in the "How is my data used" section.
- Refuse certain uses
If you would like to prevent us from using your data in certain ways, please inform us by e-mail at . It's important to know that any refusal to certain uses might cause us to delete all your information in our database to simplify it on our side.
- Deleting your personal data (your right to be forgotten)
If you would like us to remove all your personal data from our system (right to be forgotten), all you have to do is ask us to do so by e-mail at . Once we receive your requestion, all your personal data will be emptied and your subscription to our newsletter will be removed as well (if applicable).
- Get explanations about automatic decisions
The vast majority of the people for which we have personal data aren't implicated in any automatic processes on our side. The only automatic treatments we have (billing and hour bank usage) are for our paying customers only, basically people for whom we actually work on one of their projects.
- Be informed if a data leak is detected
If we detect a leak of your data, Ferblanterie Daniel Bilodeau will inform you either by e-mail or by phone in a timely manner.
If you have questions linked to your personal data, don't hesitate to write us with your concerns at. It will be our pleasure to answer any request in a timely manner. Don't forget to mention the subject of your request (and mention GDPR in your e-mail).